tkak's Privacy Policy

1 Introduction & Scope

tkak ("we", "our") operates an online casino and betting platform for users in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, how long we retain it, and the circumstances under which it may be shared with third parties.

When you visit the tkak website, create an account, or use any of our services, you agree to the terms of this policy. This policy is designed to give you a clear understanding of your rights.

We believe transparency is the foundation of trust. We are therefore committed to informing you clearly before any data is collected or processed. If any significant changes are made to this policy in the future, we will notify you in advance.

2 What Information We Collect

tkak collects the following types of information to improve your service experience and meet legal obligations:

2.1 Identity Information

At the time of account registration, your full name, date of birth, national ID or passport number, and email address are collected. This information is used to verify your identity and maintain account security. We do not allow anyone under 21 to use the platform — identity information is required for this age verification.

2.2 Contact Information

Your mobile number and email address are collected so we can reach you on important matters. This information is used to send transaction confirmations, security alerts, and service-related updates.

2.3 Financial Information

Information required to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers is collected. We do not store complete payment account details — only transaction references and amount records are kept in our system.

2.4 Technical Information

Your device's IP address, browser type, operating system, pages visited, and session duration are collected automatically. This information is used to improve platform performance, prevent fraud, and monitor security.

2.5 Gaming Information

Your gaming activity — which games you played, bet amounts, and win/loss records — is stored. This information is used to monitor responsible gaming, award bonuses, and ensure security.

3 How We Collect Information

tkak collects information through various methods:

• Directly Provided: What you fill in yourself — registration forms, login details, support communications, etc.
• Automatic Collection: Technical information through cookies, web beacons, and log files.
• From Payment Providers: Transaction confirmation and verification data.
• From Identity Verification Services: As part of the KYC process.

4 Purposes for Using Information

Collected information is used only for specific and legitimate purposes. We never use your information unethically. The main purposes are outlined below:

4.1 Service Delivery & Operations

Information is used to manage your account, process deposits and withdrawals, award bonuses, and ensure customer support.

4.2 Identity Verification & Security

Data verification is required to prevent fraudulent activity, protect accounts, and comply with anti-money laundering regulations (AML).

4.3 Responsible Gaming

Your gaming patterns are monitored so we can set limits or suggest support when needed. This is done for user protection.

4.4 Communications & Updates

You are informed about important transaction confirmations, security-related messages, and changes to services. Marketing communications require your consent, which you may withdraw at any time.

4.5 Legal Compliance

Certain information must be retained for specific periods to comply with applicable laws and regulations.

5 Data Sharing & Third Parties

tkak does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Providers: Information necessary to process transactions is shared with bKash, Nagad, Rocket, and banks.
• Identity Verification Services: To complete the KYC process.
• Technology Infrastructure Providers: For server, cloud storage, and security services — these providers operate under our privacy policy.
• Legal Authorities: Information may need to be provided under a court order or legal obligation.

6 Cookies & Tracking Technologies

The tkak website uses cookies to function smoothly. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions and keeping security features active. Without them, the site will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings — such as language preference.

6.3 Analytics Cookies

Analytics cookies are used to understand site usage patterns and improve services. You can manage cookies through your browser settings, though some features may be reduced.

7 Data Retention Period

We do not retain your information beyond what is needed. Retention periods vary by type of information:

• Identity and transaction information is retained while the account is active.
• Even after account closure, certain information may need to be kept for a specific period due to legal obligations.
• Technical log files are generally retained for a short period and then deleted.
• Information that is no longer needed is deleted securely.

8 Data Security Measures

tkak gives the highest priority to the security of your information. We use the following security measures:

• SSL Encryption: All data transmission is encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored in protected data centers.
• Access Control: Only authorized personnel have access to the information they need.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: The option to add an extra layer of security to your account.

However, transmitting information over the internet is not completely risk-free. We make every effort, but a guarantee of 100% security is not possible.

9 Your Rights

You have certain important rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations).
• Right to Restrict Processing: In certain circumstances, you may ask to limit the processing of your information.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, write to [email protected]. We will respond to your request as soon as possible.

10 Protection of Children & Minors

tkak is for users aged 21 and above only. We do not intentionally collect information from any minor. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please notify us at [email protected].

11 International Data Transfers

Due to our technology infrastructure, some data may be processed outside Bangladesh. In such cases, we ensure the data receives the same level of protection and that the relevant third party complies with appropriate security measures.

12 Changes to This Policy

This privacy policy may be updated as our business operations, technology, or legal requirements change. If any significant changes are made, we will:

• Publish the updated policy on the website.
• Send a notification to your registered email where applicable.
• Note the date of the change so you can easily identify it.

Your continued use of the platform after any changes indicates your agreement to the updated policy.